3.1 In the event that goods supplied arrive damaged on receipt the customer should where possible refuse delivery or the third-party fulfilment provider should be notified within 2 working days of receipt of delivery. The third-party fulfilment provider shall be responsible for handling such claims, including replacement and/or credit, and shall cover all related costs including freight and collection.

3.2 The third-party fulfilment provider may arrange to have the goods collected from the customer and a replacement or credit will be processed. All customer service relating to damage on arrival claims shall be handled by the third-party fulfilment provider. Replacement or credit shall be processed within an estimated period of eight (8) to ten (10) business days from confirmation of the damaged shipment.