5.1 In the event that goods supplied become faulty after 30 but before 180 days of receipt by customer, the process will be in line with the manufacturer’s warranty. The manufacturer’s warranty applies.

5.2 The third-party fulfilment provider may provide the customer with the manufacturer’s contact details together with a Proof of Purchase document. The third-party fulfilment provider shall be responsible for customer service and coordination of the warranty process.

5.3 The third-party fulfilment provider may, if deemed necessary, arrange to have the item returned for repair/replacement under the terms of the manufacturer. Any collection cost is borne by third-party fulfilment provider. Logistics shall be handled in line with the manufacturer’s warranty terms.

5.4 Some manufacturers, i.e. Apple / Kettler & Bosch, will deal directly with customers to arrange repair/replacement, so please call to check with third-party fulfilment provider before taking action.

5.5 Where the manufacturer confirms that an issue is due to a manufacturing defect or is otherwise covered under the applicable warranty or statutory consumer rights, the customer should not bear any reasonable repair, replacement, inspection, or return logistics costs. In such cases, any applicable cost, credit, refund, or replacement should be handled by the third-party fulfilment provider, with the third-party fulfilment provider issuing credit to GoGift where relevant, and GoGift crediting or refunding the customer where applicable.

5.6 Where the issue is confirmed not to be a manufacturing defect, or is caused by misuse, accidental damage, wear and tear, or any other matter outside warranty or statutory coverage, any inspection, repair, replacement, or logistics costs may be passed on to the customer, subject to the customer's approval before any chargeable work is carried out.