18 Consumer specific Terms and Conditions
18.1 Cash redemption (only applicable for residents in Denmark).
18.1.1 Cash redemption of SGK is done by GoGift. A fee of 25 DKK is applied, not dependent on the issued amount on the SGK.
18.1.2 Cash redemption of the partner gift card must take place with the partner and is subject to the partner's terms and conditions.
18.2 Return policy of SGK and partner gift cards. The return policy runs 14 days from the time the purchased SGK, partner gift card or product is received by the recipient.
18.3 If you want to make use of the return policy you must within 14 days contact Customer Services and state that you wish to return your order. You may use the form available here. You have 14 days to return the physical gift card to us to the address stated below. The items must be returned to us in the same condition as received:
GoGift.com A/S
Att. Kundeservice
Strandgade 4C
1401 Copenhagen
Danmark
Remember to enclose information that enables us to identify you: Name, address, email address and telephone number + possibly. copy of the order confirmation.
NB! Digital gift cards should not be returned to us.
18.4 The shipping costs incurred for returning gift cards are covered by the customer. GoGift is not responsible for gift cards that are returned and which do not reach us. We recommend sending a registered letter, but it is entirely up to you to decide how you want to send the gift card back to us.
18.5 The moment your order is cancelled, GoGift automatically releases reservations on your debit card. If you have used a debit card, such as Visa Electron or Mastercard, your bank can keep the amount for up to 30 days. Most banks can release reservations earlier.
18.6 Only gift card buyers can get a refund. Once the buyer has sent a gift card back to the above address, we credit the purchase and return the amount to the payment card used for the purchase within 14 days of receipt. Gift card recipient can exchange for another product within 14 days, but can not exchange for cash.
18.7 Warranty
18.7.1 Complaints regarding the service or product for which you have redeemed your partner gift card must be made to the partner. GoGift is not liable for errors or omissions in the partner's products or services.
18.7.2 However, it is a prerequisite that these deficiencies have not arisen as a result of your use of the product or other damaging behaviour.
18.7.3 We will reimburse reasonable shipping costs that you may have in relation with the return of the item when the complaint is justified.
18.7.4 If you want to address warranty issues for a physical product ordered on gogift.com, please contact us at:
GoGift.com A/S
Bogøvej 6
4760 Vordingborg
Denmark
+45 70890060
shop@gogift.dk
When returning a product, please include your name and address or order number.
These Terms and Conditions are available in multiple languages through the language dropdown in the top right corner of this website. If there are any inconsistencies between the English version of GoGift's Terms and Conditions and any translated versions, the English version shall take precedence.
In the event of inconsistencies between the English and Danish versions, the Danish version shall take precedence in Denmark. Likewise, the Swedish version shall take precedence in Sweden, the Norwegian version in Norway, and the Finnish version in Finland.
GoGift.com A/S (GoGift) is a private limited company incorporated under the laws of Denmark. GoGift currently operates gift card and gifting solutions in more than 50 countries (www.gogift.com). GoGift works with an extensive number of brand partners, gift card issuers and experience providers distributing millions of gift cards annually to corporate clients and consumers, serving every imaginable gifting purpose.