13 Complaints

13.1 If you are not satisfied with TGGC or our service, please contact Customer Services.

​13.2 If you remain unsatisfied with the outcome, you are entitled to submit an official complaint.

Residents in Denmark may use Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, via Klageportalen for Nævnenes Hus: kpo.naevneneshus.dk.

Residents outside of Denmark can submit an official complaint directly through the EU Commission’s online complaint portal: ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. When submitting a complaint, you must provide our e-mail address, please use support@gogift.com.

These Terms and Conditions are available in multiple languages through the language dropdown in the top right corner of this website. If there are any inconsistencies between the English version of GoGift's Terms and Conditions and any translated versions, the English version shall take precedence.

In the event of inconsistencies between the English and Danish versions, the Danish version shall take precedence in Denmark. Likewise, the Swedish version shall take precedence in Sweden, the Norwegian version in Norway, and the Finnish version in Finland.

GoGift.com A/S (GoGift) is a private limited company incorporated under the laws of Denmark. GoGift currently operates gift card and gifting solutions in more than 50 countries (www.gogift.com). GoGift works with an extensive number of brand partners, gift card issuers and experience providers distributing millions of gift cards annually to corporate clients and consumers, serving every imaginable gifting purpose.