1.1 The customer service for the physical product you have redeemed to is handled by Procurement International Ldt. Any return or shipment of the product must follow the instructions of Procurement International Ltd.

1.2 For any issues related to:

1.2.1 delivery issues (e.g. delay or undelivered goods)

1.2.2 damaged goods

1.2.3 faulty or warranty claims

1.2.4 returns (buyer’s remorse, where this applies)

1.2.5 other ad hoc queries

Please see sections below for more information on damaged goods, warranty and right of return and contact Procurement International Ltd. in the UK by email:

customerservice@procurement.ltd.uk

This is a shared mailbox so enquiries are dealt with chronologically by the Procurement International UK team. Please allow time for a reply.

If you prefer to contact Procurement International by phone please do so be calling:

Tel: 0044 118 229 4333

Opening hours for the phone service are 8:30 a.m.–5:00 p.m. UK time, Monday to Friday, excluding UK public holidays.