Please check that the address, e-mail address or phone number you have provided for delivery is correct in the order confirmation. If not, then contact us to get it updated.

At times the e-mails we send land in spam filters. Please check if your gift card may be in there, if you are expecting a gift card delivered by e-mail.

If all delivery information is correct, and it is not lying in your spam filter, it may be caused by delays or that the item you ordered is temporary out of stock. You are always welcome to contact us with your order number to get a status on your order.

To provide all customers with a secure shopping experience all payments are controlled and some payments may be blocked by your bank or credit card provider. Your card or account must have sufficient funds in order for us to process your order, if not it will be credited. You are always welcome to contact us with questions.